Privacy Policy
Effective Date: [April 20th, 2026]
Hangzhou Tianyuan Pet Products Co., Ltd. (“we”, “our”, or “us”) operates the website PetTechFactory (https://pettechfactory.com/). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
We may collect the following types of personal information:
a. Information You Provide Voluntarily
- Name
- Email address
- Phone/WhatsApp
- Company name
- Country address
- Any other information submitted via contact or inquiry forms
- Communication history and messages submitted via live chat channels
b. Automatically Collected Data
- IP address
- Browser type and version
- Pages visited and time spent
- Device information
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries and provide quotations
- To communicate with you regarding your requests
- To improve our website and user experience
- To analyze website traffic and performance
- To send marketing communications (only where permitted)
- To run advertising and remarketing campaigns
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and support our B2B marketing and communication activities.
The cookies we use may include:
• Essential cookies required for website functionality and security
• Analytics cookies used to understand website performance and visitor behavior (such as Google Analytics)
• Marketing cookies used to improve advertising effectiveness and remarketing activities (such as Google Ads and Meta Pixel)
Google Consent Mode v2:
We value your data privacy and fully comply with Google Consent Mode v2. If you select “Reject All” via our cookie banner, no identifying tracking cookies will be stored. Instead, the website will only transmit secure, anonymized pings to our analytics and advertising partners. These pings do not compromise your identity but allow us to measure aggregate website performance and conversion data through AI-driven modeling.
Managing Your Preferences:
You have the right to choose whether to accept or reject non-essential cookies. You can grant or revoke your consent at any time through our interactive cookie consent banner, or control cookie deployment through your individual browser settings.
4. Third-Party Services
We may use third-party services to support our business operations, including:
- Google Analytics (for traffic analysis)
- Google Ads (for advertising and remarketing)
- Facebook Pixel (for ad performance tracking)
- Microsoft Clarity (for user behavior insights)
- Tawk.to (for real-time customer support and live chat functionality)
These third parties may collect and process your data in accordance with their own privacy policies.
5. Data Sharing and Disclosure
We do not sell your personal data.
We may share your information with:
- Internal team members for business operations
- Service providers who assist in website and marketing operations
- Legal authorities if required by law
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
7. Your Data Protection Rights
Depending on your location (including the EU and California), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, please contact us at:
cooperate@tianyuanpet.com
8. International Data Transfers
As a global business based in China, your information may be transferred to and processed in countries outside your own. We take appropriate safeguards to ensure your data is protected.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Hangzhou Tianyuan Pet Products Co., Ltd.
Hangzhou, Zhejiang Province, China
cooperate@tianyuanpet.com