Privacy Policy
Effective Date: [April 20th, 2026]
Hangzhou Tianyuan Pet Products Co., Ltd. (“we”, “our”, or “us”) operates the website PetTechFactory (https://pettechfactory.com/). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
We may collect the following types of personal information:
a. Information You Provide Voluntarily
- Name
- Email address
- Phone/WhatsApp
- Company name
- Country address
- Any other information submitted via contact or inquiry forms
b. Automatically Collected Data
- IP address
- Browser type and version
- Pages visited and time spent
- Device information
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries and provide quotations
- To communicate with you regarding your requests
- To improve our website and user experience
- To analyze website traffic and performance
- To send marketing communications (only where permitted)
- To run advertising and remarketing campaigns
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience.
These may include:
- Essential cookies for website functionality
- Analytics cookies (e.g., Google Analytics)
- Advertising cookies (e.g., Google Ads, Facebook Pixel)
You can manage or disable cookies through your browser settings or via our cookie consent banner.
4. Third-Party Services
We may use third-party services to support our business operations, including:
- Google Analytics (for traffic analysis)
- Google Ads (for advertising and remarketing)
- Facebook Pixel (for ad performance tracking)
- Microsoft Clarity (for user behavior insights)
These third parties may collect and process your data in accordance with their own privacy policies.
5. Data Sharing and Disclosure
We do not sell your personal data.
We may share your information with:
- Internal team members for business operations
- Service providers who assist in website and marketing operations
- Legal authorities if required by law
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
7. Your Data Protection Rights
Depending on your location (including the EU and California), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, please contact us at:
📧 cooperate@tianyuanpet.com
8. International Data Transfers
As a global business based in China, your information may be transferred to and processed in countries outside your own. We take appropriate safeguards to ensure your data is protected.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Hangzhou Tianyuan Pet Products Co., Ltd.
Hangzhou, Zhejiang Province, China
📧 cooperate@tianyuanpet.com